Returns & Exchanges
Every item from Meekamade is handmade with great care & attention to detail. If for any reason you are not satisfied with your purchase, Meekamade is happy to exchange your item in the form of a store credit to use on the website. A store credit will be issued via email upon return of goods that can then be used for any other purchase on our website. Please note, any additional postage costs are at the expense of the buyer.
Items must be unworn and returned in original condition within 5 days of receipt of purchase as per your post tracking information. Meekamade reserves the right to refuse a product that does not meet these requirements. It is recommended you send in a registered satchel so the item is protected from the weather and is trackable.
We do not offer exchanges for custom orders. We work very closely with the buyer, communicating at all times and ensuring we apply your needs at each step of the way. Due to the nature of this procedure & because each custom is tailored to an individuals taste, once a custom is finalised & approved, all orders are final.
Please also be mindful before purchasing of correct sizing, referencing our chart if unsure, as any change of mind or incorrect sizing sales can not be returned.
We make every effort to ensure our products are without any faults, however we are all human and mistakes can be made! If you do happen to come across any flaws in our products please feel free to email us and we will be happy to help!
How long until I receive my order?
All items are made to order with a turnaround time of 2 weeks. During busy periods, this may increase however we will always notify you if this is the case.
Upon completion of your garment/s, please allow an additional 1-2 business days for express post and 2-7 business days for registered post from the date your order has been shipped.
If you need your order by a specific date, please let us know prior to placing your order.
Can I combine my shipping costs if I order more than once?
Yes please email us asap if you wish to combine shipping and we will do our best to acommodate you.
*Please note, once in the hands of Australia Post, we take no responsibility for delayed/lost items in the mail.
All images are copyright to Meekamade. All Meekamade images, garments and accessories are not to be used in any promotional or marketing material for business purposes unless credit is given and it is clearly stated that the products which are being used were purchased from Meekamade.